FAQ Help Center

Frequently Ask Questions

Tudu is a Ghanaian online fashion store offering affordable men’s and women’s clothing, shoes, handbags, slippers, and fashion accessories. Shop stylish and affordable fashion online at tudu.com.gh, with convenient delivery across Accra, Tema, Kasoa, and other regions in Ghana. Discover carefully selected fashion products that combine style, practicality, and value for every budget.

We deliver across Ghana, including Accra, Tema, Kasoa, and other regions.

For Accra, Tema, and Kasoa, eligible orders can be delivered within 24 hours, subject to order confirmation and courier availability.

Orders to other regions in Ghana are delivered within 1–2 business days after the order has been confirmed and processed.

Yes! Tudu offers same-day delivery for eligible orders placed during our business hours, subject to order confirmation and courier availability.

Our business hours are:

  • Monday–Saturday: 9:00 a.m. – 5:00 p.m.
  • Sunday: Closed

Orders placed on Saturdays may be delivered on Monday, as we are closed on Sundays.

Simply browse our products, select the items you want, add them to your cart, and complete the checkout process. Provide your delivery and payment information, then submit your order.

We accept the payment methods available at checkout. Full payment must be received before your order is processed and dispatched.

If you’re unable to complete your payment through tudu.com.gh, contact us directly via WhatsApp, or email. Our team will assist you with completing your order and guide you through the available payment options.

WhatsApp: +233 59 377 8756

Email: shop.tudughana@gmail.com

Yes. Return or exchange requests must be submitted within 3 days of receiving your order.

The item must be unused and unworn, in its original packaging, returned with all included accessories, and accompanied by proof of purchase.

Approved refunds are processed within 3 business days after the returned item has been received, inspected, and approved.

Please contact the Tudu team as soon as possible after receiving your order. We will assist you with the return or exchange process in accordance with our Return & Exchange Policy.

Tudu covers the return delivery fee when you receive a defective or damaged product or the wrong product.

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